Compliance Corner: On-Going Training

Great Expectations

MedTrust understands continuing education and training are the first and possibly the most important lines of defense against potential compliance and ethics policy violations. We want our staff to be kept up to date on pertinent literature, regulation changes, compliance trends in their professional field, and frequently asked questions by our corporate and field employees over compliance and ethics issues they have faced on the job.

The on-going training you will find on this page strives to provide you with a more in-depth understanding of your compliance responsibilities as a MedTrust employee and many of the responsibilities within your professional field as well.

Learn to say, “Thanks, but No Thanks”. Often, patients’ gifts are given as a gesture of appreciation for a difficult time in their life or for the ongoing support for a chronic illness. Unfortunately, some gifts can cause embarrassment or uneasiness for the clinician if the gifts are personal or too pricey. The American Medical Association (AMA) recognizes that ethical issues are posed by the gifts patients give and offers guidance.


The major goal of the Affordable Care Act is to put consumers in charge of their health care and coverage. Insurance more often than not, leave patients without coverage when it’s most needed, causing patients to put off their care and compromising their health.

How do these new rules help you? By stopping insurance companies from limiting the care you need and removing insurance barriers between you and your doctor.


Vaccines are the best defense available against preventable, serious and sometimes deadly contagious diseases. Before being vaccinated one should be informed about the side-effects to help make informed decisions about vaccination. It is required by Federal law that the benefits and risks of the vaccine be provided before each vaccination is administered. Are you following the law?


Medical Practices face challenges when it comes to coordinating care for patients who have complex health needs which require both medical and social services plus the support from a wide variety of providers and caregivers, and the patient-centered medical home (PCMH). Programs have been developed to help and address the challenges that arise when caring for patients with complex needs and policy changes have been suggested which can help practices better deliver services to all patients, including those with the most complex health needs.


Nurses are the most involved individual during the medication administration phase and they provide a vital role in detecting and preventing errors that occur in the prescribing, transcribing, and dispensing stages. This report emphasized the importance of severely reducing medication errors, improving communication with patients, continually monitoring for errors, providing clinicians with decision-support and information tools, and improving and standardizing medication labeling and drug-related information.

Social media is available to all entities including healthcare professionals and is used in various ways such as social networking platforms, blogs, microblogs, wikis, media-sharing sites, and virtual reality and gaming environments. These tools can be used not only to socialize but to improve or enhance professional networking and education, organizational promotion, patient care, patient education, and public health programs. However, they also pose a threat and risk to patients and healthcare professionals in regards to the poor-quality distribution of information, patient privacy breaches, damage a professional image, violate personal-professional boundaries and legal issues. Many healthcare institutions and professional organizations have issued guidelines to prevent these risks.

Meaningful use is using certified electronic health record (EHR) technology to: maintain privacy, engage family and patients, maintain secure patient health information, improve efficiency, safety, and quality. The main goal is to utilize EHR in a meaningful manner for the electronic exchange of information to improve quality of healthcare.

The link below is related to the Health Information Portability and Accountability Act of 1996 (HIPAA). From this link, we hope to educate all employees within the MedTrust company regarding HIPAA, its intended audience, the responsibility of health care professionals who have access to confidential patient information, HIPAA.

Jane witnesses Bob placing a patients medication into his pocket instead of providing it to the patient. She wants to report this incident, but does not wish to sabotage her working relationships on the unit, as Bob is very well liked.

How can she report this incident?


When you spot a violation or potential violation, you can utilize MedTrust’s anonymous hotline, online reporting through the website, or contacting the Compliance Officer, Human Resources, or your Manager.

Hotline number: 877-582-8167

The reporting form on our website is located on the Anonymous Inquiry page under the Compliance Tab.


Conflict Pic

Are these Conflict of Interest violations?

    1)Mary is selling raffle tickets at work as a fundraiser to support her chosen Political Party.

    2)Jim is currently working for the Government as a Civil Service employee, but would like to pick up extra shifts. He applies to work Per Diem through a contracting agency which staffs at the base. It is written into the agency’s contract they may not hire current Active Duty or Civil Service employees and Jim has declared he has no conflicts of interest to the agency.

    3)Kate thinks her sister would be a terrific manager at her current organization. She understands the company’s nepotism policy, but tells her sister to apply anyhow and leave their relation off of the application. She decides the terrific manager her sister will make, overrides the policy specifications.

The answer to all three is YES. MedTrust’s Code of Conduct provides examples of common conflicts of interest and employee responsibility to report even potential conflicts of interest in order for MedTrust to maintain a fair and honest workplace.

  • We rely on you to practice sound decision-making and take actions that will preserve an ethical workplace.
  • If something doesn’t seem right, say something. Report it to the Compliance Officer, Human Resources, your Manager, or anonymously using the hotline or    website submission form.
  •  Remember, you are in charge of your decisions. No one, at any level, has the authority to tell you to do something unethical or illegal. If you are ever unsure of the proper course of action, your Compliance Officer can help.

The link below will take you to a game module created by The game requires answering HIPAA and information security questions to test your knowledge of best practices and regulations. Each right answer improves your avatar’s medical clinic—adding items like TVs to the break room, new office equipment, and new patients for the practice. Wrong answers present consequences for the clinic’s success. After each round, more detailed information on the right answer is provided in regards to regulations and best practices.